THE QUEST FOR WORLD CLASS IT CAPABILITY IT Is Key to Achieving Quality Goals
作者:
RichardJ. Murray,
期刊:
Journal of Information Systems Management
(Taylor Available online 1991)
卷期:
Volume 8,
issue 3
页码: 7-15
ISSN:0739-9014
年代: 1991
DOI:10.1080/07399019108964991
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
In today's competitive world, many organizations are pursuing total quality improvement programs, and as a result of these initiatives, are seeking to define world class capabilities. The organizations with these aspirations are trying to improve product and service quality, business process quality, or delivered quality, and are becoming aware that information technology is playing a more substantial role in realizing these quality goals.
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