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Practice case study

 

作者: H. Calow,  

 

期刊: Journal of Software Maintenance: Research and Practice  （WILEY Available online 1990）
卷期: Volume 2, issue 1  

页码: 81-84

 

ISSN:1040-550X

 

年代: 1990

 

DOI:10.1002/smr.4360020107

 

出版商: John Wiley&Sons, Ltd

 

关键词: Software maintenance;Preventive maintenance;Organization;Service desk;Problem management

 

数据来源: WILEY

 

摘要:

AbstractThis case study demonstrates how simple changes in the way maintenance is managed can result in significant benefits, improving productivity and performance.It describes the work carried out by a major U.K. services organization and was contracted to provide support and maintenance services for one of their key business systems.

 

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