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Subjective and Objective Criteria in Consumer Choice: An Examination of Retail Patronage Criteria

 

作者: ELIZABETH C. HIRSCHMAN,   S. KRISHNAN,  

 

期刊: Journal of Consumer Affairs  (WILEY Available online 1981)
卷期: Volume 15, issue 1  

页码: 115-127

 

ISSN:0022-0078

 

年代: 1981

 

DOI:10.1111/j.1745-6606.1981.tb00695.x

 

出版商: Blackwell Publishing Ltd

 

数据来源: WILEY

 

摘要:

Traditionally consumer researchers and consumer educators have made a distinction between objective and subjective evaluative criteria for consumer choice. This paper examines the validity of this distinction using data on consumers evaluative criteria for department stores. The study found evidence that consumers use evaluative dimensions composed of both subjective and objective evaluative criteria, suggesting that both types of information are necessary for choosing among department stores.

 

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