The best laid schemes o'TQM: strategy, politics and power
作者:
Darren McCabe,
期刊:
New Technology, Work and Employment
(WILEY Available online 1996)
卷期:
Volume 11,
issue 1
页码: 28-38
ISSN:0268-1072
年代: 1996
DOI:10.1111/j.1468-005X.1996.tb00061.x
出版商: Blackwell Publishing Ltd
数据来源: WILEY
摘要:
This article explores management's strategic decision making in relation to Total Quality Management (TQM). It demonstrates that management's strategies are fraught with politics and power relations, which influence the ‘choice’ of strategy and the way in which such strategies are ‘implemented’. Hence, management's strategic decision making may not be planned and rational, and their behaviour is often contradictory which may undermine TQM or render its outcomes uncertain and cont
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