Labor Utilization Effects of Labor Scheduling Flexibility Alternatives in a Tour Scheduling Environment
作者:
Larry W. Jacobs,
Stephen E. Bechtold,
期刊:
Decision Sciences
(WILEY Available online 1993)
卷期:
Volume 24,
issue 1
页码: 148-166
ISSN:0011-7315
年代: 1993
DOI:10.1111/j.1540-5915.1993.tb00467.x
出版商: Blackwell Publishing Ltd
关键词: Mathematical Programming and Production/Operations Management
数据来源: WILEY
摘要:
ABSTRACTThis study used a factorial experimental design and a new modeling methodology to investigate the impact of a number of labor scheduling flexibility alternatives and labor requirements characteristics on labor utilization within a tour scheduling environment. Break‐placement flexibility and shift‐length flexibility were found to be extremely effective in improving labor utilization for all labor requirement distributions used. Flexibility with respect to the number of days included in a tour schedule resulted in substantial improvement in labor utilization for all labor requirements distributions exhibiting daily and/or weekly variation. Surprisingly, virtually no improvement in labor utilization was achieved for any labor requirement distribution by the removal of requirements for consecutive days off. In addition, almost no improvement was found by allowing the shift start time to vary across the working days included in tours. High labor requirement amplitude was found to have a strong adverse effect on labor utilization while longer operational days were associated with improved labor utilization for all labor requirement distributions. We discuss the implications of these results for service operations management and provide suggestions for future resea
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