Case management has become a popular method of service delivery in many human service fields, including mental health and alcohol and drug treatment. By focusing on the problems in living faced by clients. his style of helping has direct relevance for those who seek employee assistance services and those that sponsor them. Additionally, by embodying a generalist perspective, case managers are also adroit at assessing problems that emanate from organizational structure and culture. This paper explicates the philosophy of strengths-based case management services and offers practical examples of the case management process.