Facilitating the implementation of customer‐based inter‐organizational systems: an empirical analysis of innovation and support factors
作者:
V. Grover,
T. C. Teng,
期刊:
Information Systems Journal
(WILEY Available online 1994)
卷期:
Volume 4,
issue 1
页码: 61-89
ISSN:1350-1917
年代: 1994
DOI:10.1111/j.1365-2575.1994.tb00043.x
出版商: Blackwell Publishing Ltd
关键词: implementation success;inter‐organizational systems;organizational innovation;strategic information systems;support factors;survey
数据来源: WILEY
摘要:
Abstract.Inter‐organizational systems, which represent the majority of competitive information systems, have received increasing attention from researchers. This study focuses on the implementation of customer‐based inter‐organizational systems (CIOS). A model is constructed and tested, based on literature in IS implementation and organizational innovation. Data from 73 organizations who have implemented such systems are gathered through a questionnaire. Two classes of independent variables, innovation factors and support factors, are examined for their influence on CIOS implementation success. While no innovation factors emerge as important, support factors, such as customer training and top management support, are found to significantly facilitate successful implementation of such systems. Implications for research and practice are disc
点击下载:
PDF
(1820KB)
返 回