AdmissionThe Consumer's First Impression
作者:
Karen Silver,
Pamela Wilcox,
期刊:
The Journal of Nursing Administration
(OVID Available online 1986)
卷期:
Volume 16,
issue 9
页码: 14-18
ISSN:0002-0443
年代: 1986
出版商: OVID
数据来源: OVID
摘要:
In today's changing healthcare economy, it's critical for a hospital to attract and retain a client base. The healthcare consumer's choice of hospital is based on their perception of the quality of care. Although virtually all hospitals espouse excellence in care, the consumers perception must agree or they will go elsewhere. First impression of the hospital begins with admission. This article describes the interactive approach taken by Northside Hospital in Atlanta, Georgia to solve admission/discharge problems.
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