Performance Improvement Integration: A Whole Systems Approach
作者:
Cecilia Page,
期刊:
Journal of Nursing Care Quality
(OVID Available online 1999)
卷期:
Volume 13,
issue 3
页码: 59-70
ISSN:1057-3631
年代: 1999
出版商: OVID
关键词: Joint Commission;operational plans;organizational performance;outcomes;PI;shared governance;shared vision;strategic priorities
数据来源: OVID
摘要:
Performance improvement integration in health care organizations is a challenge for health care leaders. Required for accreditation by the Joint Commission on Accreditation of Healthcare Organizations (Joint Commission), performance improvement (PI) can be designed as a sustainable model for performance to survive in a turbulent period. Central Baptist Hospital developed a model for PI that focused on strategy established by the leadership team, delineated responsibility through the organizational structure of shared governance, and accountability for outcomes evidenced through the organization's profitability. Such an approach integrated into the culture of the organization can produce positive financial margins, positive customer satisfaction, and commendations from the Joint Commission.
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