AbstractAnalytical modelling of the work flow through flexible manufacturing systems (FMSs), based on closed queueing network models, has been successfully applied to the early stages of design and analysis of FMSs. This paper describes the advantages of using multiple job-class closed queueing networks for modelling realistic situations occurring in FMSs. The general modelling of FMSs by closed queueing networks is first reviewed. The way Solberg's CAN-Q—a single job-class queueing-based package—deals with several part types is clarified. A new model called MULTIQ, allowing multiple pallet types, each of which is used by several part types, is proposed. Results are derived using the data from an existing FMS. The use of the MULTIQ model for optimization purposes is suggested by some examples.