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An Analysis of Third Party Consumer Complaint Handling Mechanisms: The Hawaii Office of Consumer Protection

 

作者: LOREN V. GEISTFELD,   ROBERTA K. M. CHOY,  

 

期刊: Journal of Consumer Affairs  （WILEY Available online 1978）
卷期: Volume 12, issue 1  

页码: 116-125

 

ISSN:0022-0078

 

年代: 1978

 

DOI:10.1111/j.1745-6606.1978.tb00637.x

 

出版商: Blackwell Publishing Ltd

 

数据来源: WILEY

 

摘要:

This paper presents a preliminary analysis of third party complaint handling mechanisms, based on data obtained from the Hawaii Office of Consumer Protection. Specifically, the study focuses on the types of complaints processed by the Agency, the factors which affect the redress received by consumers and the length of investigation time.

 

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