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Assessing the quality of academic websites: a case study

 

作者: Luis Olsina*,   Daniela Godoy,   Guillermo Lafuente,   Gustavo Rossi,  

 

期刊: New Review of Hypermedia and Multimedia  (Taylor Available online 1999)
卷期: Volume 5, issue 1  

页码: 81-103

 

ISSN:1361-4568

 

年代: 1999

 

DOI:10.1080/13614569908914709

 

出版商: Taylor & Francis Group

 

数据来源: Taylor

 

摘要:

In this paper, a quantitative evaluation approach to assess the quality of sites called Website Quality Evaluation Method (QEM) is proposed. This prescriptive and descriptive approach might be useful to evaluate and compare quality characteristics and attributes in different phases of a Web product lifecycle. Particularly, to discuss this methodology, we evaluate the level of accomplishment of required quality characteristics (like usability, functionality, reliability, efficiency, and derived subcharacteristics) in six typical academic sites. At the end of the evaluation process, a ranking for each selected site is obtained. Specifically, the evaluation process generates elemental, partial, and global indicators or quality preferences that can be easily analyzed, backward and forward traced, justified, and efficiently employed in decision-making activities. Hence, conclusions about the state-of-the-art of the quality in the operative phase of these sites can be drawn. In addition, recommendations for improvements can be given. The outcomes are indicators of the percentage of fulfillment of stated quality requirements. Finally, concluding remarks and in-progress research is presented.

 

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