Quality improvement and equal opportunity: Must they be at odds?
作者:
Charles S. White,
James H. Macomber,
期刊:
National Productivity Review
(WILEY Available online 2012)
卷期:
Volume 18,
issue 2
页码: 47-52
ISSN:0277-8556
年代: 2012
DOI:10.1002/npr.4040180209
出版商: John Wiley&Sons, Ltd.
数据来源: WILEY
摘要:
AbstractEssential to any business, quality improvement typically requires stringent selection and training procedures for newly hired employees. But strengthening an organization's selection criteria can leave a firm open to charges of disparate impact and discrimination. In this article, the authors discuss the conflict between quality improvement and equal opportunity efforts, and offer strategies for helping organizations meet both their quality improvement goals and their equal opportunity responsibilities.
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