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Ten Areas for Future Research in Total Quality Management

 

作者: GodfreyA. Blanton,  

 

期刊: Quality Management Journal  (Taylor Available online 1993)
卷期: Volume 1, issue 1  

页码: 47-70

 

ISSN:1068-6967

 

年代: 1993

 

DOI:10.1080/10686967.1993.11918636

 

出版商: Taylor&Francis

 

关键词: benchmarking;customer focus;education;information;partnering;process engineering;product design;self-assessment;self-directing work teams;strategic quality management;training

 

数据来源: Taylor

 

摘要:

In the past 15 years, many companies in the United States have made significant changes in the management of quality. For some, these changes have helped the companies achieve stunning results. Some of the ways they have achieved these results are now clear. Other companies are now implementing the same strategies and methods and are achieving similar results.In this article, 10 of these emerging trends are identified. Although much has already been learned and many of these lessons are summarized here, much work is needed to further the knowledge about the theory and implementation of these means. Several research opportunities for each of these emerging trends will be identified.

 

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