Abstract:Organisational processes are repetitive, time‐consuming and interdependent, requiring several members to interact for successful completion. Moreover, when organisations change their operating procedures it becomes difficult to carry out even routine tasks because of the confusion and lack of communication. By studying the organisational processes and the knowledge required to execute them, we can create generic process models that could be stored persistently in a repository. This process repository can serve as a corporate knowledge base, which could be accessed by intelligent computer assistants for automating organisational processes. This paper presents a framework of intelligent assistants that can emulate the behaviour of human agents in organisational problem‐solving. The generic process models can also be customised to meet the changing needs of the organisation. We present a domain modelling approach to organisational process modelling and an expert system for customising process models. The paper also describes the architecture and design of the proof‐of‐concept prototype that supports organisational process modelling, as well as process execution through intelligent computer ass