This article provides a brief background on information and referral (I & R); and describes a model information and referral system for people with special needs and its application under Public Law 99-457, Part H. In addition, the paper offers a brief discussion of the issues related to implementing the central directory requirement of this legislation. The multitude of services available and the complexities of these services make it very difficult for an individual or service provider to be aware of all the specialized community services. The system described provides a model that blends features such as toll-free access, trained information specialists, and a computer database offering benefits to families, professionals, and planners