Communication Styles that Promote Perceptions of Collaboration, Quality, and Nurse Satisfaction
作者:
Harriet Van,
Coeling Penelope,
期刊:
Journal of Nursing Care Quality
(OVID Available online 2000)
卷期:
Volume 14,
issue 2
页码: 63-74
ISSN:1057-3631
年代: 2000
出版商: OVID
关键词: collaboration skills;communicator styles;interdisciplinary collaboration
数据来源: OVID
摘要:
Interdisciplinary collaboration has been identified as an essential element of quality health care. Often, however, the degree of interdisciplinary collaboration in health care settings is limited. This failure to collaborate is usually not due to ill intent, but rather to a lack of collaboration skills. This article notes the need for very tangible, behaviorally specific ways to describe collaboration. Norton's Theory of Communicator Styles was used as a framework to identify the effect of three specific communication behaviors (styles)-namely, dominant, contentious, and attentive styles-on nurses' perceptions of collaboration, quality of care, or satisfaction with the interaction. Suggestions for teaching these three styles to health care professionals are provided.
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