AbstractThe modern service economy relies not just on the manufacture of products but on their correct functioning. This measuring of how systems work means that qualitative and non-monetarized considerations are becoming more important.The notion of risk and the management of vulnerability and uncertainty become key issues in the service economy. Consideration has now to be given to both risks which those involved can influence and also those over which there is no control.It is essential to adapt to the new service economy and see the opportunities for real economic and social growth.