Help desk 101 keeping customers happy while managing conflicting expectations and performance goals

 

作者: Donald J. Winiecki,  

 

期刊: Performance Improvement  （WILEY Available online 2001）
卷期: Volume 40, issue 1  

页码: 44-48

 

ISSN:1090-8811

 

年代: 2001

 

DOI:10.1002/pfi.4140400111

 

出版商: Wiley Periodicals, Inc., A Wiley Company

 

数据来源: WILEY

 

 

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