Empirical Support for the Baldrige Award Framework in U.S. Hospitals
作者:
Susan Goldstein,
Sharon Schweikhart,
期刊:
Health Care Management Review
(OVID Available online 2002)
卷期:
Volume 27,
issue 1
页码: 62-75
ISSN:0361-6274
年代: 2002
出版商: OVID
关键词: Baldrige Award;customer satisfaction;outcomes;total quality management
数据来源: OVID
摘要:
Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.
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