Three groups at boeing zero in on performance measurement
作者:
J. T. Carr,
期刊:
National Productivity Review
(WILEY Available online 2006)
卷期:
Volume 13,
issue 2
页码: 245-255
ISSN:0277-8556
年代: 2006
DOI:10.1002/npr.4040130211
出版商: John Wiley&Sons, Ltd.
数据来源: WILEY
摘要:
AbstractHow are you measuring performance? Are you measuring the right things? The three case studies presented here measure leadership performance, focusing specifically on productivity. The message is twofold. First, performance criteria can be standardized for both management and staff. The difference is in what and how it is measured. Second, productivity— in terms of knowing the processes or steps, and using techniques such as simplicity—is neither well‐understood nor included as part of most performance measures.
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