Automated storage and retrieval systems (AS/RS) have made a dramatic impact on material handling and inventory control in warehouses and product systems. A unit-load AS/RS is generic and other AS/RS represent its variations. In this paper, we study a problem of sequencing retrieval requests in a unit-load AS/RS. In a unit-load AS/RS, there are usually multiple openings and a unit-load can be stored in any opening. Given a list of retrieval requests and the locations of openings, this problem seeks a sequence of dual cycles that minimizes total travel time taken by a storage/retrieval machine. Previous researchers believed that this problem is computationally intractable and provided greedy-style heuristic algorithms. In this paper, we present an algorithm that combines the Hungarian method and the ranking algorithm for the assignment problem with tour-checking and tour-breaking algorithms. We show that this algorithm finds either a verified optimal or near-optimal solution quickly for moderate size problems. Using this algorithm, we also evaluate the effectiveness of the existing simple heuristics. Computational results are reported.