Meta-analysis of Correlates of Provider Behavior in Medical Encounters
作者:
Judith Hall,
Debra Roter,
Nancy Katz,
期刊:
Medical Care
(OVID Available online 1988)
卷期:
Volume 26,
issue 7
页码: 657-675
ISSN:0025-7079
年代: 1988
出版商: OVID
关键词: meta-analysis;provider-patient communication;interpersonal processes;satisfaction;compliance;recall
数据来源: OVID
摘要:
This article summarizes the results of 41 independent studies containing correlates of objectively measured provider behaviors in medical encounters. Provider behaviors were grouped a priori into the process categories of information giving, questions, competence, partnership building, and socioemotional behavior. Total amount of communication was also included. All correlations between variables within these categories and external variables (patient outcome variables or patient and provider background variables) were extracted. The most frequently occurring outcome variables were satisfaction, recall, and compliance, and the most frequently occurring background variables were the patient's gender, age, and social class. Average correlations and combined significance levels were calculated for each combination of process category and external variable. Results showed significant relations of small to moderate average magnitude between these external variables and almost all of the provider behavior categories. A theory of provider-patient reciprocation is proposed to account for the pattern of results.
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