Measuring patient satisfaction: A case study
作者:
Mary Ryan,
Frances Collins,
Joan Dowd,
Patricia Pierce,
期刊:
Journal of Nursing Care Quality
(OVID Available online 1995)
卷期:
Volume 9,
issue 2
页码: 44-53
ISSN:1057-3631
年代: 1995
出版商: OVID
关键词: data collection;patient satisfaction instrument;standardization;telephone survey
数据来源: OVID
摘要:
Health care providers are under tremendous pressure to meet consumer demands in order to compete in the rapidly changing health care arena. Through evaluating patient satisfaction, health care providers can learn what the consumer wants from the health care system. This article informs the reader of issues surrounding patient satisfaction data collection instruments, especially the problem of lack of standardization. That is, each instrument measures satisfaction according to different standards. This article presents a case study analysis of one patient satisfaction data collection instrument entitled the Picker-Commonwealth Survey on Patient- Centered Care. Suggestions for revision and further work are addressed.
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