AbstractThis article is a case study described from two viewpoints: that of an analyst and that of a‘decision-maker’. It describes the use of two‘soft O.R.’methods in helping the members of a university O.R. group to plan revisions to a postgraduate Diploma course, resulting in the implementation of an improved course. One author conducted the exercise while the other was a member of the client group. Given that case studies are usually written by the analyst alone, it is hoped that a client's eye-view will be useful as feedback for practitioners and can also introduce some of the concepts and terminology of soft O.R. to those engaged in more mathematical O.R. activities.