Application of Quality Function Deployment for the Improvement of Quality in an Engineering Department
作者:
MohammadS. Owlia,
ElaineM. Aspinwall,
期刊:
European Journal of Engineering Education
(Taylor Available online 1998)
卷期:
Volume 23,
issue 1
页码: 105-115
ISSN:0304-3797
年代: 1998
DOI:10.1080/0304379980230111
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
In adopting a customer‐oriented approach to higher education, quality function deployment (QFD) is one of the total quality management techniques which can be applied for process and design improvement. Following a review of some practices in this sector, this paper outlines a QFD model in which the opinions of three groups of customers are utilized for quality planning. A developed framework for the dimensions of quality in engineering education was used in conjunction with the quality processes in a departmental quality management framework proposed by the Engineering Professors’ Council. The results from the QFD led to a strategy for prioritizing the different quality processes within a school/department.
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