Elderly Patients' Satisfaction With Care Under HMO Versus Private Systems
作者:
SHAYNA STEIN,
MARGARET LINN,
JACQUELINE EDELSTEIN,
ELLIOTT STEIN,
期刊:
Southern Medical Journal
(OVID Available online 1989)
卷期:
Volume 82,
issue 1
页码: 3-8
ISSN:0038-4348
年代: 1989
出版商: OVID
数据来源: OVID
摘要:
In one community, 100 elderly persons (25 HMO and 75 private patients) completed a 20-item scale that measured satisfaction with medical care. Data on demographics, health care utilization, and self-assessed health status also were collected to determine whether these variables would related to HMO membership. Satisfaction scores were compared between HMO and private care groups by multivariate analysis of variance. Satisfaction with the doctor-patient relationship and convenience of care was higher in the private care group, whereas satisfaction with cost was higher in the HMO group. Interestingly, the HMO group evaluated private care and HMO care similarly. The private group related HMO care less favorably. Additional comments reveal specific areas of satisfaction/dissatisfaction.
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