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What Do Injured Workers Think About Their Medical Care and Outcomes After Work Injury?

 

作者: Linda Rudolph,   Kathy Dervin,   Allen Cheadle,   Neil Maizlish,   Tom Wickizer,  

 

期刊: Journal of Occupational and Environmental Medicine  (OVID Available online 2002)
卷期: Volume 44, issue 5  

页码: 425-434

 

ISSN:1076-2752

 

年代: 2002

 

出版商: OVID

 

数据来源: OVID

 

摘要:

Patient satisfaction is an important aspect of quality of care. Little information about injured workers’ satisfaction is available. A survey instrument was developed to assess “What Do Injured Workers Think About Their Medical Care?” Survey domains included access, satisfaction, reports of physician behaviors, and outcomes after work injury. Descriptive analyses were performed on more than 800 responses. Approximately 25% of respondents reported dissatisfaction with care. Satisfaction with choice of provider, interpersonal care, claims handling, and outcomes were major predictors of overall satisfaction. Spanish-speakers were more likely to be dissatisfied with physician communications. Months after injury, many workers reported significant pain and impact on job ability and daily function. Routine evaluation of patient satisfaction with occupational medical care could facilitate quality improvement efforts and informed purchaser and worker choice of occupational health services.

 

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