Minimizing expected waiting in a medical appointment system
作者:
PETERM. VANDEN BOSCH,
DENNISC. DIETZ,
期刊:
IIE Transactions
(Taylor Available online 2000)
卷期:
Volume 32,
issue 9
页码: 841-848
ISSN:0740-817X
年代: 2000
DOI:10.1080/07408170008967443
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
An appointment policy is established for a specific outpatient system, with the goal of reducing a combination of patients' expected waiting times and doctor's expected overtime. Service times are stochastic, and patients are assumed to be punctual if they show for their appointments. Substantial reductions in waiting times can be obtained over traditional scheduling practices, and the procedure is easily implemented by a naive scheduler once the optimal policy is established.
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