Predictors of Assistive Technology Abandonment
作者:
Betsy Phillips,
Hongxin Zhao,
期刊:
Assistive Technology
(Taylor Available online 1993)
卷期:
Volume 5,
issue 1
页码: 36-45
ISSN:1040-0435
年代: 1993
DOI:10.1080/10400435.1993.10132205
出版商: Taylor & Francis Group
关键词: Assistive technology;Abandonment;Consumer satisfaction
数据来源: Taylor
摘要:
Technology abandonment may have serious repercussions for individuals with disabilities and for society. The purpose of this study was to determine how technology users decide to accept or reject assistive devices. Two hundred twenty-seven adults with various disabilities responded to a survey on device selection, acquisition, performance, and use. Results showed that 29.3% of all devices were completely abandoned. Mobility aids were more frequently abandoned than other categories of devices, and abandonment rates were highest during the first year and after 5 years of use. Four factors were significantly related to abandonment—lack of consideration of user opinion in selection, easy device procurement, poor device performance, and change in user needs or priorities. These findings suggest that technology-related policies and services need to emphasize consumer involvement and long-term needs of consumers to reduce device abandonment and enhance consumer satisfaction.
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