Utilizing a knowledge-based decision-support system as total quality management consultant
作者:
L. S. FRANZ,
S. T. FOSTER,
期刊:
International Journal of Production Research
(Taylor Available online 1992)
卷期:
Volume 30,
issue 9
页码: 2159-2171
ISSN:0020-7543
年代: 1992
DOI:10.1080/00207549208948143
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
Interest in the design and implementation of total quality management (TQM) programmes to enhance productivity and quality has increased greatly in a wide variety of organizations. Although there is general agreement on the need for top management support for quality improvement activities, few mechanisms have existed to assist management in providing inputs into the development of such programmes. In many cases, external consultants have been employed to assist these managers with recommendations for TQM deployment. This paper describes a decision support system with an imbedded expert system to assist the manager, or a managerial team, in both assessing areas to target for improvement and in selecting TQM tools and techniques which are appropriate for the organization. The logic of the expert system as consultant is explained along with particulars of the decision support system.
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