The Value of Loaners in Product Support
作者:
UdayS. Karmarkar,
Peter Kubat,
期刊:
IIE Transactions
(Taylor Available online 1983)
卷期:
Volume 15,
issue 1
页码: 5-11
ISSN:0740-817X
年代: 1983
DOI:10.1080/05695558308974607
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
Reducing the customer's risk of down time is becoming increasingly important in the support of industrial and consumer durable equipment, whether sold or leased. Traditionally, improved support has meant improvements in diagnosis, repair, and spare part availability. However, these approaches eventually have diminishing returns. In many cases, dedicated loaners can be cost effective in eliminating or reducing down time. In this paper, models are developed to examine the trade-offs involved in decisions about loaners. Alternative loan policies are discussed, and the application of these policies is illustrated.
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