SummaryThe surveyused was found to provide necessary information about the general and specific areas of employee dissatisfaction and the relative importance of each. This was true not only for the division as a whole, but also for the specific departments. There were many indications that employees felt better about their place of work when given an opportunity to express their opinions about their work conditions.Follow‐up interviews to uncover the reasons that lay behind the expressed attitudes were especially informative. Despite supervisors' predictions that thirty percent of the force were so illiterate that a questionnaire could not be used, less than three percent were actually unable to complete the forms satisfactoril