Learning from Learning Theory: Implications for Quality Improvement of Turnover, Use of Contingent Workers, and Job Rotation Policies
作者:
ColeRobert E.,
期刊:
Quality Management Journal
(Taylor Available online 1993)
卷期:
Volume 1,
issue 1
页码: 9-25
ISSN:1068-6967
年代: 1993
DOI:10.1080/10686967.1993.11918633
出版商: Taylor&Francis
关键词: continuity;cross training;customers;organizational memory;organizational routines;selection;tacit knowledge;training;trust
数据来源: Taylor
摘要:
Competitive advantage is largely generated by the resources and capabilities of a firm's internal strategic assets. It should not be surprising, then, that continuity of employment is a critical ingredient in long-term quality improvement. Many American companies, including those seemingly dedicated to quality improvement, fail to consider the implications of employment and job continuity. Consequently, these companies pursue contradictory policies that severely reduce the probability of achieving their goal of continuous quality improvement. This article examines alternative courses of action for firms seeking quality improvement when faced with the reality of high employee turnover.
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