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Inova Health System, Falls Church, Virginia

 

作者: Mary Mastorovich,   Susan Herbert,   Margaret Nelson,   Karen Drenkard,   Lucy Haring,   Ange Knutson,   Linda Rainey-Sharkey,   Cora Attari,   Susan Bennett-Smith,   Dawn Flowers,   Mary Palm,   Roberta Polzin,  

 

期刊: Nursing Administration Quarterly  （OVID Available online 1999）
卷期: Volume 23, issue 2  

页码: 19-54

 

ISSN:0363-9568

 

年代: 1999

 

出版商: OVID

 

关键词: patient care redesign;patient care reengineering;large group intervention as change strategy

 

数据来源: OVID

 

摘要:

Inova Health System found a change strategy that supported redesign of our patient care delivery to improve the patient experience while changing the culture of the organizations, ensuring system integration and reducing costs. Using the large group intervention of the Conference Model we involved staff and physicians from the entire system to create a model of care to meet the needs of the future. This methodology allowed us the opportunity to tap the intellectual capital of the organization's and build capacity among a wide range of our staff. The adventure is outlined in our On the Scene.

 



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