Client Satisfaction Data and Quality Improvement Planning in Managed Mental Health Care Organizations
作者:
Barbara Ingram,
Richard Chung,
期刊:
Health Care Management Review
(OVID Available online 1997)
卷期:
Volume 22,
issue 3
页码: 40-52
ISSN:0361-6274
年代: 1997
出版商: OVID
关键词: client satisfaction;managed care organization;managed mental health care;patient satisfaction;quality improvement
数据来源: OVID
摘要:
Quality improvement (QI) planning is enhanced when TQM administrators ensure appropriate analysis of client satisfaction (CS) survey data. A cost-effective QI strategy is to shift "moderately satisfied" into "maximally satisfied" clients. Use of a categorical variable derived from CS data and development of a predictive model with Chi Square Automatic Interaction Detection (CHAID) produces recommendations for quality improvement.
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