Expected Thruput: An Alternative Approach to Clerical Performance Measurement
作者:
HaileyWilliam A.,
RyanEdward J.,
期刊:
Journal of Quality Technology
(Taylor Available online 1982)
卷期:
Volume 14,
issue 3
页码: 135-143
ISSN:0022-4065
年代: 1982
DOI:10.1080/00224065.1982.11978806
出版商: Taylor&Francis
关键词: Acceptance Sampling;Clerical Performance Measurement;Expected Thruput;Performance Measurement
数据来源: Taylor
摘要:
This article develops an alternative clerical performance measure for work submitted to acceptance sampling. The measure,“expected thruput,”appears more comprehensive than approaches based on either actual output, actual thruput, effective thruput or effective production. Expected thruput considers both an employee's production and quality levels. It also provides a curvilinear increase in credit for batches with linear increases in the sample effective proportion. The model is applicable to situations involving multiple jobs, variable batch sizes and different types of acceptance sampling plans.
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