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Expected Thruput: An Alternative Approach to Clerical Performance Measurement

 

作者: HaileyWilliam A.,   RyanEdward J.,  

 

期刊: Journal of Quality Technology  (Taylor Available online 1982)
卷期: Volume 14, issue 3  

页码: 135-143

 

ISSN:0022-4065

 

年代: 1982

 

DOI:10.1080/00224065.1982.11978806

 

出版商: Taylor&Francis

 

关键词: Acceptance Sampling;Clerical Performance Measurement;Expected Thruput;Performance Measurement

 

数据来源: Taylor

 

摘要:

This article develops an alternative clerical performance measure for work submitted to acceptance sampling. The measure,“expected thruput,”appears more comprehensive than approaches based on either actual output, actual thruput, effective thruput or effective production. Expected thruput considers both an employee's production and quality levels. It also provides a curvilinear increase in credit for batches with linear increases in the sample effective proportion. The model is applicable to situations involving multiple jobs, variable batch sizes and different types of acceptance sampling plans.

 

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