Quality-Starter Versus Quality-Advancer Organizations
作者:
MohrIris,
期刊:
Quality Management Journal
(Taylor Available online 1994)
卷期:
Volume 1,
issue 2
页码: 47-56
ISSN:1068-6967
年代: 1994
DOI:10.1080/10686967.1994.11918646
出版商: Taylor&Francis
关键词: Malcolm Baldrige National Quality Award;total quality implementation;total quality management;total quality measures;total quality practices
数据来源: Taylor
摘要:
The academic literature reflects remarkably little effort to understand total quality management (TQM) implementation. In this article, the factors that enhance and those that impede quality improvement efforts are phenomenologically assessed. Information drawn from in-depth interviews with 54 corporate quality executives from a broad spectrum of manufacturing and service organizations is used. The findings are summarized in the form of a comparison between quality starters, that is, companies just starting quality improvement efforts, and quality advancers, that is, companies well advanced in TQM implementation. Managerial implications of this research are discussed.
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