The service organization for the maintenance and repair of radio and television receivers has developed with the growth of the industry. The paper opens with a reference to the fundamental concepts of “working life” and service, and after a brief historical review examines the basic responsibility of a service organization and the methods by which this may be fulfilled. Personnel and equipment problems are next considered and analysed, and a typical service department is described. Consideration of the interrelationships between service and design is followed by a discussion of the service aspects of television and export as prominent post-war problems. The paper concludes with some notes on future development.