SOME ECONOMIC DECISION PROBLEMS IN WARRANTY PLANNING
作者:
MARLINU. THOMAS,
期刊:
The Engineering Economist
(Taylor Available online 1999)
卷期:
Volume 44,
issue 2
页码: 184-196
ISSN:0013-791X
年代: 1999
DOI:10.1080/00137919908967516
出版商: Taylor & Francis Group
数据来源: Taylor
摘要:
Total product quality is multidimensional and includes customer acceptance as well as the usual quantitative elements for conformance, performance and reliability. Also included are broad ranges of operational expectations that are specific to the particular product. Thus to assess overall quality requires analysis of a multi-attribute vector of quality measures, some of which are subjective but cannot be ignored in making quality-related decisions. Warranty costs reflect the overall effect of these elements and can serve as an overall measure for making economic decisions. In this paper, we will summarize warranty cost models and describe two warranty planning problems that are important in engineering economic decision making.
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