EPA and business: Who is the customer, who is the supplier?
作者:
Alvin R. Morris,
期刊:
Environmental Quality Management
(WILEY Available online 1991)
卷期:
Volume 1,
issue 1
页码: 31-35
ISSN:1088-1913
年代: 1991
DOI:10.1002/tqem.3310010106
出版商: Wiley Subscription Services, Inc., A Wiley Company
数据来源: WILEY
摘要:
AbstractBy focusing on regulated businesses as “customers,” the EPA is bringing a new way of thinking to the negotiating table that is producing creative, workable solutions. The author, who was instrumental in initiating the adoption of TQM in the Environmental Protection Agency, discusses how it can be used in negotiation to resolve impasses between EPA and business and meet the needs of b
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