The transition to university is considerably more complex for both students and staff than it was a few years ago. For example, class sizes and the cultural diversity of students have increased, while the academic ability of students has decreased. If we are to produce engineering professionals who possess the necessary attributes for lifelong learning, then there needs to be a paradigm shift in the way first‐year students are treated. To this end, an orientation programme designed to break the ice between students and staff and among students, and a staff‐student mentoring scheme have been implemented in the School of Mechanical, Manufacturing and Medical Engineering at the Queensland University of Technology. A new course unit, Technology and Society, designed specifically to improve the teamwork and communication skills of students, has also been implemented. This unit is designed to increase students’ awareness of the university's facilities and its expectations and to provide an overview of the many facets of the engineering discipline. Each programme has been considered to be a success by both students and staff. This paper emphasizes the need to accommodate the growing cultural and educational diversity of first‐year students, the impersonal feeling of a university, the ‘little fish in a big pond’ feeling, the feeling of not knowing any university staff, especially academics, and not knowing what is really expected of them, especially in terms of learning strategies and how their chosen field of study fits into the more global aspects of the community.