Implications of Consumer Information Processing Research for the Design of Consumer Information Systems
作者:
GABRIEL BIEHAL,
期刊:
Journal of Consumer Affairs
(WILEY Available online 1983)
卷期:
Volume 17,
issue 1
页码: 107-122
ISSN:0022-0078
年代: 1983
DOI:10.1111/j.1745-6606.1983.tb00294.x
出版商: Blackwell Publishing Ltd
数据来源: WILEY
摘要:
The commercial success of computerized consumer information systems will depend heavily on the extent to which they help consumers make choices. A system's usefulness will be a function of both the information it contains and the capabilities it offers to process this information. These capabilities will be incorporated in the system's access “language.” This paper reviews research on how consumers process information to make choices, and discusses the implications of this research for the design of consumer information system languages. A hypothetical example is presented and contrasted briefly with available access langua
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