Strategic quality management: Turning the spotlight on strategic as well as tactical issues
作者:
Ronald J. Recardo,
期刊:
National Productivity Review
(WILEY Available online 2006)
卷期:
Volume 13,
issue 2
页码: 185-196
ISSN:0277-8556
年代: 2006
DOI:10.1002/npr.4040130206
出版商: John Wiley&Sons, Ltd.
数据来源: WILEY
摘要:
AbstractSeeking to improve their performance and product and/or service quality, many organizations focus exclusively on tactical quality issues. This is often done at the expense of the fundamental strategic direction of the organization. To avoid the mediocre results that sometimes stem from such poorly conceived total quality management programs, managers must learn to design, implement, and evaluate a strategic quality management effort.
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