Teamwork enhances customer satisfaction and manufacturing capability at Kent‐Moore
作者:
Paul Zuech,
Nancy Finley,
期刊:
National Productivity Review
(WILEY Available online 2006)
卷期:
Volume 15,
issue 2
页码: 101-105
ISSN:0277-8556
年代: 2006
DOI:10.1002/npr.4040150211
出版商: John Wiley&Sons, Ltd.
数据来源: WILEY
摘要:
AbstractCompanies with an eye toward the future know that they must study the past, examining previous successes and failures to prevent problems and improve performance. Determined to enhance its reputation for customer satisfaction, Kent‐Moore carefully reviewed its processes and found specific areas for improvement. As this article explains, the company's customers were not the only ones to benefit from its forward‐thinking efforts to enhance the efficacy of its operations.
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