摘要:

ABSTRACTThis article calls for reengineering the problem solving process. The goal is one of finding better solutions faster. This article also sets forth a “reengineered” view of the problem solving process, a “cover‐the‐bases” approach to solving problems. Included is a logic tree or algorithm that helps determine which bases to emphasize when, and a set of questions for use in covering each o

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00647.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

摘要:

ABSTRACTStructural knowledge, the knowledge of relationships between concepts in a content area, is essential for comprehension and problem solving. Learning structural knowledge can be facilitated through learner‐generated two‐dimensional diagrams of conceptual relationships. These diagrams include networks, concept maps, pattern notes, semantic maps and graphic organizers. In this paper, we describe the characteristics of graphic techniques and the cognitive processes that learners use to construct the diagrams. We then propose a model that can be used to choose between different graphic techniques based upon the cognitive processes elicited by the techniques and the learning outcomes derived from their

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00648.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

摘要:

ABSTRACTCentury 21 International, like so many sales organizations, suffered lower productivity and higher attrition from new sales associates than they judged to be acceptable. The answer, Century 21 executives believed, was to develop a twenty‐one module, multimedia training program. An external consultant urged them to study the situation prior to committing to any one solution. The results were clear. While new sales people certainly needed to have their field skills “buffed” after going through pre‐licensing training and entering the office, that was not their most critical need. Far more important was an in‐office support system, someone to tell them how to think through inevitable rejections, how to approach recurring challenges, how to maintain confidence even when sales do not occur, how to prospect portions of the community and how to integrate into the real estate community. The data revealed the need for a solution system comprised of training, incentives, performance support materials, the introduction of a new position, a coach, into each office, and a selection method for that coach. This article describes the front end study, the program, and some of its results in real estate offices across the Unit

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00649.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

摘要:

ABSTRACTThe premise of this study is that external conditions can be constructed to facilitate and increase learner confidence and achievement. The external conditions examined in this study were the confidence‐building strategies proposed by John Keller in his ARCS model. This study tested the ARCS confidence‐building strategies with 66 graduate and undergraduate college students using printed, self‐instructional materials. The data indicated no significant effects arising from the treatment. It is hypothesized that the confidence‐building strategies under study did not produce the anticipated results because the length of treatment was too short to have a measurable

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00650.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

摘要:

ABSTRACTThe purpose of this study was to determine students' process requirements for first‐rate training and education and to measure the performance of a corporate education center against these process requirements. Process requirements are students' expectations ofhowtraining should be implemented, in contrast to their expectations ofwhatthey expect to achieve. A questionnaire survey, distributed to technical staff of a large corporate research and development organization, was used to assess students' expectations of and performance ratings on the following five key process requirement categories: Pre‐course Service, Instructor Knowledge, Instructor Presentation Skills, Course Content, and Training Results. An analysis of weighted discrepancies between expectations and performance ratings was made. The study provides a description of what students and their managers expect from a first‐rate training and education provider. It approaches training from a “customer‐supplier,” service quality perspective and extends previous research on training process characteristics of

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00651.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

摘要:

ABSTRACTWorkforce downsizing is becoming an increasingly common outcome of organizational restructuring. Recent studies have focused on the victims of downsizing, the employees laid off. Unfortunately, little has been said about what happens to the “survivors” of downsizing. This qualitative report documents the perspectives of a small company's layoff survivors. It examines factors that affect retained employees' performance. A conceptual framework for evaluating how downsizing impacts job performance is presented. Three main factors–need for security, desire for justice, and level of job enrichment–found to have an impact on employees' ability to actively support the company in its quest for competitive edge, are di

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00652.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00653.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00654.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00655.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY

ISSN:0898-5952    

DOI:10.1111/j.1937-8327.1994.tb00656.x

出版商:Blackwell Publishing Ltd    

年代:1994

数据来源: WILEY