ISSN:1350-1917    

DOI:10.1111/j.1365-2575.1991.tb00058.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Abstract.Often information systems (IS) are classified in three groups: (a) transactional, used mainly for co‐ordination and resource allocation purposes at the operational level of a company; (b) tactical, often employed to support the resource procurement activities typical of middle management; and (c) information systems for strategic decision making, designed to help in the planning and strategy design processes which are the direct responsibility of top management. In general, the amount of care and management attention that companies give to these different types of systems is proportional to their position in this hierarchy: little attention is devoted to the mundane transaction‐pushing systems and exquisite care is put into developing the sophisticated decision making aid for the CEO and his/her staff.The IS/IT literature has been reporting quite commonly cases in which companies have attained or lost great competitive advantages by way of their transactional information systems [for example, Emery Worldwide, Baxter Healthcare ASAP system, and Frontier Airlines]. The aim of this paper is to identify actions that companies can take to realize potential benefits of their IS, in particular from their low‐level, transactional IS.Among other actions, we will conclude that companies would be better off if they: (a) have the IS department at the right place in the organization, staffed with people knowledgeable about the basic nature of the business in which the company is engaged; (b) are sensible to what can be called ‘strategic maintenance’ of systems, (c) set up a formal procedure for IS planning to ensure coherence between IS plans and business plans, derived, in turn, from business strategy, and (d) keep abreast of the relevant technology.Several examples taken from European companies are used to illustrate these co

ISSN:1350-1917    

DOI:10.1111/j.1365-2575.1991.tb00059.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Abstract.This paper identifies game theories and social behavior science as important roots for negotiation support systems (NSS) research. As these are not typically cited in the NSS literature, summary reviews of them are provided with indications of their relevance to NSS study. On the other hand, neither offers a sufficiently general‐purpose formal model of negotiation that could serve as a backbone for NSS research. A survey of that research is provided, indicating that prugress to date has been somewhat eclectic and devoid of such a model. Our central contention is that a theoretical foundation for NSS study is much needed. Desirable characteristics of a suitable negotiation model are identified as guidance for future research that will aim to devise (and subsequently apply and test) such a mode

ISSN:1350-1917    

DOI:10.1111/j.1365-2575.1991.tb00060.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Abstract.Effective training is a key factor in determining the success of end‐user computing (EUC) in organizations. Software training research often focuses on one outcome of training – understanding. The experimental study reported here examines understanding, motivation, and use as outcomes of software training. Two methods of training, applications‐based and construct‐based, that focused on different levels of personal relevance were compared. The experiment utilized subjects in a ‘real’ training setting. The effects of previous experience with software were strong. There is some evidence to suggest that applications‐based training is bes

ISSN:1350-1917    

DOI:10.1111/j.1365-2575.1991.tb00061.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Abstract.The correct use of information systems implies, in part, the effective delivery and use of information. In situations where, as has frequently been the case in recent years, CD‐ROMs form a part of an information system, there is very little that users can do to regulate or control the quality of the information being supplied. Poor information cannot be effectively used. This paper discusses the effective use of the medium and questions whether all publishers are paying sufficient attention to qualit

ISSN:1350-1917    

DOI:10.1111/j.1365-2575.1991.tb00062.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY