摘要:

User and system models typically are viewed as independent representations that provide complementary insights into aspects of human-computer interaction. Within system development, it is usual to see the 2 activities as separate, or at best loosely coupled, with either the design artifact or some third "mediatiag" expression providing the context in which the results of modelling can be related. This article proposes that formal system models can be combined directly with a representation of human cognition to yield an integrated view of human-system interaction: a syndetic model. Aspects of systems that affect usability then can be described and understood in terms of the conjoint behavior of user and computer. This article introduces and discusses, in syndetic terms, 2 scenarios with markedly different properties. We show how syndesis can provide a formal foundation for reasoning about interaction.

ISSN:0737-0024    

DOI:10.1207/s15327051hci1304_1

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1998

数据来源: Taylor

摘要:

Over the past 10 years, the use of sociological methods and sociological reasoning have become more prominent in the analysis and design of interactive systems. For a variety of reasons, one form of sociological inquiry—ethnomethodology—has become something of a favored approach. Our goal in this article is to investigate the consequences of approaching system design from the ethnomethodological perspective. In particular, we are concerned with how ethnomethodology can take a foundational place in the very notion of system design, rather than simply being employed as a resource in aspects of the process, such as requirements elicitation and specification. We begin by outlining the basic elements of ethnomethodology and discussing the place that it has come to occupy in computer-supported cooperative work and, increasingly, in human-computer interaction. We discuss current approaches to the use of ethnomethodology in systems design, and we point to the contrast between the use of ethnomethodology for critique and for design. Currently, understandings of how to use ethnomethodology as a primary aspect of system design are lacking. We outline a new approach and present an extended example of its use. This approach takes as its starting point a relationship between ethnomethodology and system design that is a foundational, theoretical matter rather than simply one of design practice and process. From this foundation, we believe, emerges a new model of interaction with computer systems, which is based on ethnomethodological perspectives on everyday human social action.

ISSN:0737-0024    

DOI:10.1207/s15327051hci1304_2

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1998

数据来源: Taylor

摘要:

The conceptual basis for designing procedures is confused by the problematics of characterizing a relation between procedures and work practices. As they emerge from scientific management theory, procedures connote a means of rationalizing and controlling work. However, interpretations of the use of procedures reveal differences in emphasis on the work required to relate procedures to practice, from comprehending to evaluating appropriateness or reasonableness. These evaluations point to a moral character in this work, which we characterize in terms of workers' concerns. Moreover, as conceptual differences in emphasis such as these can prove intractable, we argue that a more productive approach to resolving the problematics would be to evaluate the usefulness of a sensitivity to concerns in designing procedures. Three brief case studies of the use of procedures in safety-critical settings point to workers making judgments when relating procedures to their practice, including judgments of the value of the procedures they were using. These cases also demonstrated the complexity of concerns that were multiple and interacting and that had spatial and temporal characteristics. A review of approaches to work that inform HCI design suggests that activity-based approaches, which contextualize goals and actions in terms of both origins and personal investment, provide the minimum meaningful context required to accommodate concerns. Finally, we present an analysis of the implementation of medical guidelines in Britain that exemplifies the transformation in thinking required to design practically useful procedures: from models of work that emphasize control to those that emphasize commitment, and from conceptualizations of procedures as rationalizing and controlling to conceptualizations of procedures as educational. This analysis features the sensitivity to concerns in this particular case and draws some suggestive lines from what this case reveals about concerns to the kind of contributions a sensitivity to concerns would make to a contextual design process.

ISSN:0737-0024    

DOI:10.1207/s15327051hci1304_3

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1998

数据来源: Taylor