ISSN:1097-6736    

DOI:10.1002/ev.1075

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractAn unprecedented challenge to the evaluation profession has arisen from the increasing demand for documentation of results of public and nonprofit programs. The current status of performance measurement efforts is described in this chapter, and many challenges facing program managers and other users of performance data are identified.

ISSN:1097-6736    

DOI:10.1002/ev.1076

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractLike their counterparts in the public sector, managers of nonprofit agencies are aggressively measuring the outcomes of their efforts. This chapter describes current activities in five important areas, offers thirty useful lessons, and discusses seven key challenges still to be overcome. These insights from the nonprofit sector are equally useful to persons working in other settings.

ISSN:1097-6736    

DOI:10.1002/ev.1077

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractRecent events that have encouraged performance measurement in local governments and local private nonprofit organizations are described in this chapter. The author discusses some obstacles managers face in measuring outcomes at the local level, and he offers successful uses of outcomes reporting to address citizen concerns.

ISSN:1097-6736    

DOI:10.1002/ev.1078

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractThe challenges that face governments in developing performance‐based budgeting systems are described in this chapter. Performance‐based budgeting is placed in the context of past and current performance‐based management re

ISSN:1097-6736    

DOI:10.1002/ev.1079

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractInformation technology is often a key factor in delivering public services well and at the lowest possible cost. This chapter presents five best practices in information technology performance management and measurement. These practices could be usefully applied in other support functions, such as financial management or human resources management.

ISSN:1097-6736    

DOI:10.1002/ev.1080

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractAn approach is presented in this chapter for providing performance measurement training for those who mandate, implement, and use performance measures. In addition to government roles, the level of experience and knowledge of the participants should drive the kind of training that is developed. Making this assessment requires an understanding of performance measurement systems and training applications.

ISSN:1097-6736    

DOI:10.1002/ev.1081

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY

摘要:

AbstractThe evaluation profession has been affected by two crises during the last two decades: the evaluation crisis, characterized by a deficit in evaluation utilization, and a more important governance crisis, characterized by deficits in government performance and credibility. Tactics and tools for evaluators to use in addressing these challenges are described in this chapter, and recommendations are offered for evaluators and program managers to better define, measure, and improve government performance.

ISSN:1097-6736    

DOI:10.1002/ev.1082

出版商:Wiley Subscription Services, Inc., A Wiley Company    

年代:1997

数据来源: WILEY