摘要:

AbstractA month ago, Ron, Margaret, Paul, and John finished their team‐building skills training and were excited to begin cutting costs in their area. Their excitement gradually waned, however, and their production team coach became frustrated by his inability to secure the resources they needed; information, time to meet, engineering expertise, and management's attention. The plant manager had not told them how long the team would last, and they all silently wished the team would end the next day. They each earnestly wanted their team to succeed, so why couldn't it?

ISSN:0277-8556    

DOI:10.1002/npr.4040160302

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractThe future of any business lies in its ability do better—and then to do better than that. Such ongoing improvement can result only when everyone in the organization works together in a synchronized fashion to create a promising future. And that kind of dynamic teamwork requires discipline. This article details the disciplined outlook that Lucent Technologies uses to keep employees and managers focused on the ever‐successful yet basic tools of organizational teamwork.

ISSN:0277-8556    

DOI:10.1002/npr.4040160303

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractLong considered a leader in productivity improvement and the techniques to spur competitive advantage, Japan of late has been suffering from the effects of a stagnant economy. In this insightful interview, Joli Arai, secretary general of the International Productivity Service in Washington, DC. details how Japan rose to economic prominence following World War II and the events that led to Japan's current economic woes. Despite his homeland's present‐day challenges, Arai believes in the viability of the Japanese productivity model, and he paints an optimistic picture of Japan's future in the burgeoning Asian market.

ISSN:0277-8556    

DOI:10.1002/npr.4040160304

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractCompanies have long realized that they cannot improve what they cannot measure. To obtain valuable customer input on company policies and practices. Prudential Insurance Company has established a new business measurement philosophy founded on a balanced set of measures. This article explains how Prudential's Voice of the Customer team consults with business managers to make good on the company's commitment to put customer needs and expectations at the forefront of all business decisions.

ISSN:0277-8556    

DOI:10.1002/npr.4040160305

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn most multishift operations, there is untapped potential for reducing costs, improving quality, and speeding throughput and delivery. The solution lies in aligning goals, developing cross‐shift teams, and improving organizational communications. This article outlines some strategies for improving round‐the‐clock performance while increasing job satisfaction for shift workers.

ISSN:0277-8556    

DOI:10.1002/npr.4040160306

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn their quest for dramatic change, organizations often fail to lay the appropriate groundwork for ensuring long‐term quantifiable improvement. As this article shows, successful reengineering requires the careful development of a strategic context for change efforts that taps the power of an organization's unique culture, vision, mission, and leaders.

ISSN:0277-8556    

DOI:10.1002/npr.4040160307

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractAlthough reengineering techniques have been broadly applied to enhance manufacturing environments and improve customer relations in the service sector, little has been written about their potential for boosting productivity in small offices occupied with the performance of repetitive tasks. Employing work process analysis tools, personal computer technology, and a redesigned physical office layout, the staff of the international technical journal Surface Science reengineered their editorial work process. As a result, they reduced the operation of a 1,000 manuscripts‐per‐year office to a part‐time assignment for the editorial office supervisor and editor. In addition, they introduced measurements of customer satisfaction to ensure continuing improvement without sacrificing the quality of their publication.

ISSN:0277-8556    

DOI:10.1002/npr.4040160308

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn late 1993, the Naval District Washington (NDW) embarked on a transformational journey that would reshape a rigid hierarchy of semi‐independent departments into a self‐renewing organization. Breaking down organizational barriers, focusing planning efforts centrally, realigning and streamlining its structures, and implementing a robust quality training program were all challenges NDW faced in its efforts to succeed in an ever‐changing, customer‐focused environment. This article describes the background, strategy, and challenges of an organization that is moving proactively into the 21st century while preserving the best of its 200‐year tradition.

ISSN:0277-8556    

DOI:10.1002/npr.4040160309

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn today's global marketplace, achieving superior performance from the key drivers of value creation for shareholders is critical to assuring long‐term growth and prosperity. This article discusses the impact that critical business processes have on achieving superior business performance and the benefits of having a workforce that knows where the company is headed and how it plans to get there. It also outlines a plan for ensuring maximum performance from a set of carefully defined critical business processes.

ISSN:0277-8556    

DOI:10.1002/npr.4040160310

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractBy linking their strategic thinking with a shared vision, companies enable themselves to master change. In this excerpt from his recent book Uncommon Sense, the author explains how to create, communicate, and lead with a shared vision and, thus, fashion an organizationwide quality perspective.

ISSN:0277-8556    

DOI:10.1002/npr.4040160311

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY